Press Release (En español)
For Immediate Release
press.office@ssa.gov
Social Security Commissioner Visits Kansas Field Office to Discuss Customer Service Improvements
Commissioner Bisignano and Representative Estes visited SSA Wichita field office to meet with employees and discuss opportunities to further improve customer service.
Wichita, KS – Social Security Administration (SSA) Commissioner Frank J. Bisignano today visited the Social Security field office in Wichita, Kansas with Representative Ron Estes, Chair of the House Ways and Means Social Security Subcommittee, to discuss how SSA is deploying technology and streamlining processes to improve the customer experience.
“Social Security field offices across the country are the front lines for customer service at SSA, and it is critical that our field office employees are equipped with the tools and technology they need to provide the world-class customer experience Americans deserve,” said Commissioner Bisignano. “At our Wichita field office today, I talked with Representative Estes about opportunities for Congress and SSA to work together so that SSA can continue serving the American people for generations to come. We also took the opportunity to speak with the team there to understand what they need to better meet the needs of our customers.”
“It was great to welcome Social Security Commissioner Frank Bisignano to Wichita, where we had a productive discussion on the efforts made by the Social Security Administration concerning customer service and decreasing wait times on the phone and in field offices around the country. Together, we reaffirmed our shared commitment to further enhancing services and protecting benefits for Kansans and all Americans, while ensuring Social Security is solvent in the years ahead. I look forward to our continued partnership to strengthen this vital program,” Representative Estes said.
Commissioner Bisignano’s vision for the future of SSA is straightforward: a Social Security Administration that is easier to access, faster to respond, and better prepared to meet the challenges of tomorrow. Commissioner Bisignano’s strategic transformation of SSA is already making an impact across the nation: the average speed of answer for the National 800 Number has dropped from 30 minutes last year to single digits; the disability backlog dropped to the lowest level in four years; the SSA website now enables Americans with 24/7 access and management of their benefits after the elimination of 29 hours of previously scheduled weekly downtime; and 3.1 million Social Security Fairness Act payments totaling $17 billion were sent five months early.
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