Press Release (En español)
For Immediate Release
press.office@ssa.gov
Social Security Commissioner Visits New Jersey Field Office to Assess Impact of New Technology on Customer Service
Bridgewater, NJ – On Friday, Social Security Administration (SSA) Commissioner Frank J. Bisignano visited the Social Security field office in Bridgewater, New Jersey with Representative Thomas Kean, Jr., where staff demonstrated how new technology and updated processes are improving service for New Jersey residents and Americans nationwide.
“Our mission at SSA is to provide Americans with the world-class service they deserve. In Bridgewater, we saw how our staff has been empowered through new technology and enhanced workflows to provide customers—visiting in-person or calling in over the phone—with a streamlined customer experience,” said Commissioner Bisignano. “During our visit, Representative Kean and I discussed the significant progress we are making at the agency and my vision for an SSA that is easier to access, faster to respond, and better prepared to meet the challenges of tomorrow.”
“Visiting the Bridgewater Social Security Administration Field Office with Commissioner Frank Bisignano was a great opportunity to meet staff and see firsthand how they’re helping our neighbors across New Jersey. Social Security is a vital lifeline for nearly 1.7 million New Jersey residents, including retirees, seniors, families coping with loss, and individuals living with disabilities. In the legislature and now in Congress, I have always been committed to protecting and strengthening Social Security. One of my earliest actions in the 118th Congress was co-leading a resolution to safeguard Social Security and Medicare. This year, as Social Security celebrates its 90th anniversary, I introduced legislation to honor its legacy and reaffirm our commitment to keeping it strong for everyone who depends on it today, as well as the hardworking Americans who have contributed throughout their lives. My casework team and I are always here for our neighbors, ready to answer questions and help people access the Social Security benefits they’ve earned,” said Representative Kean.
Since his confirmation in early May, Commissioner Bisignano has led a digital transformation at SSA that has quickly improved the service Americans receive in-person, on the phone, and online. A key aspect of that effort is the modernization of field offices, which is why each week, he has visited a field office to measure progress where it matters most, the customer experience. The field office in Bridgewater, New Jersey, like many of the more than 1,250 field offices across the country have benefitted from this transformation. This year, the average wait time at the Bridgewater field office is 23 minutes, and the average wait time on the phones is less than 7 minutes.
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