The Social Security Administration (SSA) is committed to maintaining the accuracy of earnings records used to determine benefit amounts to ensure customers get the benefits they have earned.

In March of 2019, we began mailing notifications to employers identified as having at least one name and Social Security Number (SSN) combination submitted on wage and tax statement (Form W-2) that do not match our records. The purpose of the letter is to advise employers that corrections are needed in order for us to properly post its employee’s earnings to the correct record. There are a number of reasons why reported names and SSNs may not agree with our records, such as typographical errors, unreported name changes, and inaccurate or incomplete employer records.

On this page are resources and free online tools to assist with accurate wage reporting, including how to register for Business Services Online (BSO) and how to view and correct name and SSN errors. Please note that in order to view and correct name and SSN errors, you must have a BSO account first, and then complete the activation code process to be granted access to view name and SSN errors, as described in more detail below.

Sample of the notices       Questions Employers Ask

Business Services Online Overview for Paper Filers - Video