Our programs rely on accurate wage reporting. We intend to implement a new modern software in December 2021 for electronic wage reporting, which informs the reporter of certain errors in real time as they upload wage reports. We have discontinued mailing EDCOR letters effective April 2021.

We previously sent these letters to advise employers that information submitted on Form-W2 does not match our records and would need correction for us to properly post the earnings. We will continue to modernize our systems to make it easier for you to do business with us. Check our "What’s New” page for updates.

Accurate Wage Reporting

Employers can help the Social Security Administration (SSA) maintain the accuracy of earnings records we use to determine benefits in our programs by accurately reporting wage information. If we cannot match the name and Social Security Number (SSN) reported on a wage and tax statement (Form W-2) to our records, we cannot credit the earnings to a worker’s record. When earnings are missing, the worker may not qualify for Social Security benefits or the benefit amount may be wrong.

There are a number of reasons why reported names and SSNs may not agree with our records, such as typographical errors, unreported name changes, and inaccurate or incomplete employer records.

Every year we educate employers—large and small at the national and local levels—about the importance of accurate wage records and the free tools available to them. We work with the payroll community through organizations such as the American Payroll Association and the National Association of Computerized Tax Processors. We work with the Internal Revenue Service and participate virtually in quarterly meetings with Reporting Agents (large third-party filers). Our Employer Services Liaison Officers and Public Affairs Specialist educate small business employers throughout the nation.

In this outreach, we include information about Business Services Online (BSO) and the tools available to help employers correct errors before, during, and after the development and submission of their wage reports.

Below are resources and free online tools to assist with accurate wage reporting, including how to register for Business Services Online (BSO) and how to view and correct name and SSN errors. Please note that in order to view and correct name and SSN errors, you must have a BSO account first, and then complete the activation code process to be granted access to view name and SSN errors.

BSO Instructions

Instructions to add a new service to your BSO account and find and resolve errors

  1. Register for Business Services Online (BSO)

  2. Input Activation Codes in BSO (one-time required step to retrieve name and SSN errors) - read instructions or view a video.

  3. Retrieve Name and SSN Errors - view a video or read the following:

  4. Use the Social Security Number Verification Service (SSNVS) - read instructions or view the following videos:

    • SSNVS Overview
    • Manual Data Entry Method - "Coming Soon"
    • Upload an Electronic File - "Coming Soon"

  5. Work with your employees to resolve the error. We provided a sample Social Security Number Verification letter you can give to employees.

  6. Fix errors using W-2c - read instructions or view a video.

Frequently Asked Questions