INFORMATION ABOUT US
SOCIAL SECURITY OFFICES
Social Security has a national network of approximately 1,250 local field offices. In addition, we have 10 regional offices, the National Hearing Center Central Office, 5 National Hearing Centers, 8 centralized processing centers, 164 hearing offices, 2 satellite hearing offices, 162 permanent remote sites, 4 National Case Assistance Centers, the Appeals Council, and 24 teleservice centers that you can reach by calling a national toll-free number. Our national headquarters is in Baltimore, MD.
We administer the Social Security, Supplemental Security Income (SSI) and Special Veterans Benefits (SVB) programs. We will answer questions about those programs on the telephone or in person at your local office. Informational booklets are available upon request or can be obtained at www.ssa.gov. The Social Security policy manual called the Program Operations Manual System (POMS) is available to the public online at: http://policy.ssa.gov/poms.nsf/aboutpoms.
CONTACTING SOCIAL SECURITY
We are available to assist you by telephone, mail, in person at an office, or electronically through the Internet at: www.ssa.gov.
The toll-free number is 1-800-772-1213. Teleservice representatives are on duty to answer your calls between 7:00 a.m. and 7:00 p.m. Monday through Friday. Recorded information and services are available 24 hours a day and on weekends.
Spanish speaking representatives are available to speak with callers who prefer to do business with us in Spanish. In addition, if you contact the local Social Security Administration (SSA) field office (FO) or call the 1-800 number service you may request an interpreter to communicate with us, which we will provide at no cost. We have telephone interpreter services in more than 120 languages and dialects. Interpreters are available immediately, with no appointment necessary.
Also, if you are deaf or hard of hearing, we will take your telecommunications relay services (TRS) assisted calls at 1-800-772-1213. If you prefer, you may call Social Security's toll-free TTY-TDD number at 1-800-325-0778 from 7:00 a.m. to 7:00 p.m., Monday through Friday.
The fastest way to obtain service is to contact us by telephone through the toll free number. Our representatives can answer most questions. If an additional interview is necessary, we can make an appointment for you with a local FO at a time convenient to you.
If you are applying for SSI disability benefits, we will send you an Adult Disability Starter Kit, or a Child Disability Starter Kit, if you are applying for a child. Both Kits are available in Spanish. The Starter Kits, which are also available on our website, will help you prepare for your interview. The Kits provide a fact sheet that answers questions about the disability program, a checklist of items you will need to pursue your claim, and a worksheet for you to use to prepare for some of the questions we will ask you at your interview.
We can schedule most interviews either by telephone or in person at a local Social Security office. If you do not want to wait for a scheduled appointment, you may visit any Social Security office and we will serve you as quickly as possible.
When you call or visit us, note the name of any representative you speak with and the date of contact. Put your name and Social Security number on written correspondence with us and keep a copy for your records.
SOCIAL SECURITY WEBSITE
Social Security’s website at www.ssa.gov provides links to our publications, information on Social Security, the benefits we administer, our online claims process and other services. Information on benefits is available in many languages by accessing our website at www.ssa.gov/multilanguage. We provide public information materials in many languages.
FIND A SOCIAL SECURITY OFFICE
If you need to find the closest Social Security office, you can get this information online at www.ssa.gov/ICON/main.jsp by providing your ZIP code. The information will include a map showing directions to the office and the business hours.
YOU CAN APPLY FOR SOCIAL SECURITY AND SSI ONLINE
You can find out if you might be eligible for Social Security or SSI by using our Benefit Entitlement Screening Tool at ssabest.benefits.gov.
You can apply for Social Security retirement, spouse’s, disability, or Medicare benefits using our Internet application online at www.ssa.gov/applyforbenefits. You can now file for SSI online if you are also applying for Social Security disability benefits online and you:
- Are between the ages of 18 and 65;
- Have never been married;
- Are not blind;
- Are a U.S. citizen residing in one of the 50 states, District of Columbia, or the Northern Mariana Islands; and
- Have not applied for or received SSI benefits in the past.
If you do not meet all of these online filing requirements, you will need to contact us by phone or in person to apply for SSI.
Once you finish the online process, a Social Security representative will contact you for any additional information needed for the applications.
The Adult Disability Report is available online as part of the disability application. The Child Disability Report is available at www.ssa.gov/childdisabilityreport.
You may still need to contact us by phone or in person to apply for SSI.
If you need proof of your SSI benefits, you can get a benefit verification letter online instantly through a my Social Security account. You can learn more and set up a my Social Security account at www:socialsecurity.gov/myaccount. With my Social Security, those who receive benefits can easily view, print or save an official letter that includes:
- Benefit amount and type;
- Medicare start date and withholding amount; and
For the most recent information about what you can do online, see www.ssa.gov/onlineservices.
PROOF OF YOUR MONTHLY SSI PAYMENT
If you receive SSI, and you need a letter to verify your monthly benefit amount, you can request it on the Internet and we will mail it to you or you can print one yourself. See our website at www.ssa.gov/beve.